10 Things Merchants Should Know About Trading Online

Merchants trading online are required to provide consumers with the following information on their website:

1. Full name and contact details of the supplier, including geographical address, URL (web address), email address and telephone number.
2. Business' legal incorporation status, supplier registration number and place of registration.
3. Details of membership in regulatory or accreditation bodies and the contact information of such bodies.
4. Description of any codes of conduct to which the supplier subscribes and how that code may be accessed electronically by the consumer.
5. Full description and price of the goods, services or facilities, including any additional costs, such as taxes and transportation costs.
6. Method of payment required by the supplier, dispatch and, or delivery.
7. Terms of the agreement, guarantees, including electronic access to such details.
8. Return, exchange and refund policy.
9. Security procedures and privacy policy.
10. The manner and period within which consumers can access and maintain.